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SCS Software does not have the capacity to handle individual technical support problems - this is the responsibility of the publisher of the game!
Please note that technical support for this game is handled by:
Important Advice: Over 90% of technical support requests are in some way related to graphical bugs or graphics accelerator problems in general.
These problems may be manifested differently on different hardware and different PC configurations. Examples include:
In most of the cases, it helps to simply update your graphics accelerator drivers. Graphics accelerator companies frequently update the drivers with bug fixes and performance enhancements, so all of your applications should benefit from the upgrade. Updating DirectX is not enough! DirectX is only one half of the graphics system, display drivers specific for the hardware inside your computer are the crucial component that is driving the 3D graphics output!
ATI - Radeon and All-In-Wonder series cards:
NVidia - GeForce series cards:
Intel - Intel Express, 8x5, 9x5 series 3D chipsets:
Important: Many brand name notebook and desktop computer manufacturers recommend or even require that driver updates be obtained from their official technical support facilities.
Note: various companies seem to prefer different terms for the devices producing 2D and 3D graphics on your screen. For practical purposes, the terms graphics card, video card, graphics chipset, graphics accelerator, graphics controller, or 3D card can be considered equivalent.